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Yad Sarah' s
Leir Institute for Volunteer Management
  
Our Mission
 
Developing and strengthening volunteer management in Israel by fostering excellence, professionalism and effectiveness in organizations working with volunteers, and strengthening these qualities within the volunteer managers working in these organizations.
 
 
The Institute operates in the following areas: developing expertise and professional volunteer management tools and making them easily accessible; delivering training programs; providing management consultancy services; offering on-going support for volunteer managers.
The Institute's expertise is drawn from the experience accumulated in Yad Sarah over 30 years as a volunteer organization. It is supplemented by research and applied knowledge from Israel and the world at large.
 
Our Vision
 
>>To enable organizations, institutions running volunteer programs and volunteer managers in Israel to strive for excellence, professionalism and effectiveness in volunteer management.
>>To develop and strengthen volunteerism in Israel, and promote the volunteer as an influential and active individual who contributes to society.
 
Our Goals
>>Developing expertise, drawn from the experience accumulated in Yad Sarah, and from research and practical work carried out in the sector in Israel and around the world.  This experience is constantly being examined to stand up to the reality of volunteer management in Yad Sarah.
>>Imparting knowledge, tools and skills; encouraging utilization of progressive approaches for effective volunteer management.
>>Providing consultancy services and on-going support to volunteer managers.
>>Setting up and running a data base on volunteerism. This entails collection, sorting and cataloging research and applied material from Israel and around the world.
>>Establishing a community of volunteer managers to provide a support network from which they can exchange ideas and remedies for dealing with day to day problems they encounter in their work.
 
  
Our Clients and Peers
 
Our clients and peers are organizations which  run volunteer programs such as civil society organizations, the public sector, local authorities, schools, educational institutions and the private sector. These include organizations in their first stages of establishing a network of volunteers as well as those with an existing volunteer base.
 
Services we provide
 
>>Management consultancy: Analyzing and identifying strengths and weaknesses, and developing ways for contending with these challenges.
>> Volunteer Mangers support, development, consultancy and training.
>>Teaching, Seminars and conferences in a  wide range of topics in the field of volunteer  management are taught through seminars, courses, workshops, and study groups.
>>A resource center that provides assistance in locating materials (applied and theoretical) via the Institute's stationary and virtual library.
 
Teaching and Consultancy Topics:
>>Strategic planning on an organizational level for volunteer management: Formulating an organizational strategy, organizational culture, organizational structure and resources to enable effective integration of volunteers within an organization.
>>Developing advanced concepts in volunteer management: Developing concepts which contribute to quality volunteer management such as empowerment of the volunteers, being honest and relevant when engaging volunteers, and at the same time contending with incorrect concepts such as apologies or over-rewarding a volunteer, taking a volunteer for granted, etc.
>>Shaping the role of a volunteer manager/coordinator in a department/ organization: Defining the volunteer manager's role and positioning it within the organization, building interfaces with other unit managers in the organization.  
>>Establishing a human resources network for volunteer management and managing the volunteer's lifecycle in an organization: A volunteer human resources network includes the following stages: Determining the organizational need for volunteer involvement, formulating the volunteer job descriptions and making a distinction from paid staff positions, recruitment, Screening and integrating volunteers into the organization and Matching volunteers' aspirations with the organizational requirements, training, feedback, rewarding, awarding and  volunteer retention, completing the volunteers' role.
>>"Voice of the Volunteer": Setting up inter-organizational feedback sessions for volunteers to voice their views with the management of the organization, which empower volunteers, encourage their involvement, affiliation and partnership with the organization.
 
Publications & Modes of Communication with Volunteer Managers:
 
(a) The Institute hosts an online Volunteer Management Community at the 'The Marker cafe'
(b) Electronic Newsletters are published 4-6 times annually
(c) Volunteering In Israel The Leir Institute at Yad Sarah's Journal for Volunteer Management and Managers in Israel, is published bi-annually
(d) the Resource Center and Library accepts requests for information and visits.
(e) Ongoing study groups are available free of charge

The Leir Institute welcomes professionals in the Volunteering Field that wish to collaborate with us. We welcome visits to the Institute, and encourage all other means of communicating with us, via mail, email, or meetings. So whether you are a paid employee or a volunteer, with experience in Volunteering, speaking either Hebrew or English and feel that you can contribute your expertise please contact us.
 
 
Our services are provided free or at a subsidized price, we welcome financial contribution and are a registered 501(c)(03) public charity.
Donation policy: the Leir Institute is supported by the Leir Foundation and Yad Sarah. In donating to the Leir Institute you would be contributing to the Israeli society as a whole, by helping us provide better services for volunteer management in Israel. We welcome your inquiries and urge you to visit us on your next trip to Israel! | Donations and Additional Information Outside of Israel is provided by Yad Sarah's offices. Please either contact us directly at our Israeli office or via Yad Sarah at the following addresses:
IN THE UNITED STATES:  | 450 Park Avenue, Suite 3201 | New York, New York 10022
| Tel:  212-223-7758 | Fax: 212-223-7759 | Toll Free:  1-866-YAD-SARAH |
US Tax Exemption # EIN 13-3106175 | E-mail: yadsarahny@earthlink.net
For other countries please refer to the Yad Sarah web site: http://www.yadsarah.org/index.asp?id=96
 

 
The Leir Institute Library
Ruth S. Schiller, Knowledge Manager, The Leir Institute for Volunteer Management, Yad Sarah
"Now, here, you see, it takes all the running you can do, to keep in the same place. If you want to get somewhere else,
you must run at least twice as fast as that."
(Lewis Carroll, Through the Looking Glass and What Alice Found There, 1871)

Alice's predicament reflects one of the incessant concerns of professionals in the 21st century. One must read professional publications in order to stay updated, learn and be exposed to new solutions and practices, but who has time?
Volunteer management is a profession that is still in the making and an evolving field of knowledge. During the development of a new discipline someone needs to be entrusted with the knowledge. There is an abundance of material about volunteer management in print and online. The material is easily available, but this does not mean that volunteer managers are aware of its existence, know how to find it or are free to spend time searching for it.
The Leir Institute for Volunteer Management aims to further the volunteer management profession by providing practical tools; tracking trends and innovations; compiling knowledge; and making the knowledge accessible in formats that are tailored to the needs of busy professionals. The library staff search and retrieve information about volunteer management and organize it in ways that are convenient and accessible to volunteer managers.
Accessibility is important because different readers have different needs. Many of our readers prefer to read material in print and not on line. Much of the professional literature is in English, but most of our readers prefer to read in Hebrew, and therefore we translate articles in order to make them accessible to our Israeli audience. Our material is available in an array of formats: in print, on Internet sites, directly through e-mail; and on "The Marker Café" online social network. In addition, we have diverse bibliographic aids such as syllabi of courses in volunteer management and tangent fields, Hebrew article abstracts and references to professional Internet sites.
Upon establishing the library, we systematically searched Israeli and international websites that deal with volunteer management. We collected books, practical and academic articles, tips, worksheets, training materials, forum discussions, conference publications and more. All the relevant items were categorized and abstracted, and catalogued with detailed keywords that are customized to the volunteer management field. The items are available online and on the shelves at the Leir Institute. During 2009, the library will be implemented on the web, and will be freely accessible for searching and retrieving materials from any PC.
A major problem of knowledge management is information overload. For example, a Google search of the term "volunteer management" in Hebrew yields 8,080 results, a similar search in English returns 534,000 results and a Google Scholar English search shows 2,630. As we were collecting material, we began to see that information was repeating itself and we realized that there was no need to strive to encompass everything written in the field. Some subjects became saturated and we decided to stop looking for additional items and concentrate on determining the best materials. We defined core topics such as volunteer recruiting, screening and training, and checked to make sure that each topic had adequate coverage. Currently, we are working on reviews of the core topics. In the reviews we describe how the material is useful and who will benefit from reading it. Thus, instead of spending time browsing through an abundance of items, our readers can skim through the reviews and determine which materials are worth reading.
We are currently conducting literature searches on three parallel levels:
  1. Periodic tracking of practical and academic publications and web sites in the volunteer management field.
  2. Defining subtopics (such as risk management in volunteer organizations; relationships between paid staff and volunteers; hospital volunteering) and conducting searches on each subtopic.
  3. Conducting specific searches upon request (for example, recruitment for volunteer hot lines).
We would like to invite you to visit the Leir Institute Library at the Yad Sarah building in Jerusalem, enjoy the materials that we have collected for you and use our library services:
  • The reading library that comprises hundreds of articles, books and aides on volunteer management in English and Hebrew;
  • Original volunteer management materials based on 30 years of volunteer management experience at Yad Sarah.;
  • Hebrew translations and online Hebrew material;
  • Information search services in the volunteer management field.
Please contact us by e-mail at machonm@yadsarah.org.ilnetwork 
"The Marker Café" or via our volunteer managers' social
All library services are provided free of charge.

המכון לניהול התנדבות ע"ש לר, יד שרה טלפון:  02... דוא"ל: machonm@yadsarah.org.il 

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